Brass art Privacy Policy

This is the web site of Brassart Limited – https://www.brassart.com. We take your privacy seriously and will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018.

We collect information about you to supply information, handle enquires, process orders and to provide you with the best possible service in regards to your transactions with us. As you visit our website we may collect information on what pages you access or visit and information you may have submitted, such as survey information, site registrations document downloads and general enquiries. The information we collect is specifically used to notify you about updates to our web site and services and is not shared, supplied or sold to any other organisations for commercial purposes, or otherwise. 

Further, we agree to the following:

  • We will give you the chance to refuse any marketing email from us.
  • We will never collect sensitive information about you without your explicit consent.
  • The information we hold will be accurate and up to date.
  • You can check the information that we hold about you by emailing us.
  • If you find any inaccuracies we will delete or correct them promptly.
  • If you decide you do not wish to receive regular information from us we provide a simple and easy to use un-subcribe link in any digital communication.

We use your information for the following reasons:

  • To process your payments
  • To fulfil your orders and administer your account
  • To disclose information about you to any relevant regulator if they require it or to anyone else if there is a legal duty to do so.
  • To notify of any prize draw or competition you may enter from time to time.
  • The information held about you may also be used to analyse your enquiry patterns or shopping preferences as part of our marketing programmes. This may help us to select and tailor products, services or special discounts and to inform you about any of those we think you will be interested to hear about. This information may also be incorporated into our staff training programmes.
  • To send you brochures, leaflets, catalogues and other promotional material for our products and services. We may also telephone or email you to discuss account details or for market or service research. In addition, we may include leaflets or brochures for complementary products or services from third parties with our statements and parcels.

Our website uses ‘cookies’ to track use and allow customers to purchase from our web site. Please note that these cookies do not contain or share any personal, confidential, financial or other information that could be used to identify individual visitors or customers using our web site. A cookie is an element of data that a web site can send to your device which is stored in your browsig history. Cookies allow us to understand how you browse, search and navigate our website and which products, pages and other content you have viewed. We use cookies to ensure our website gives the best possible user experience, in terms of content, relevance, speed and security.

Please note that you are free to refuse cookies. However for technical reasons this may prevent you from experiencing the full functionality of our web site as with all websites globally.

Brassart limited may monitor or record telephone conversations with you to ensure consistent services levels, to prevent or detect fraud and for training purposes. If we do so, you will be notified of this prior to any conversation being held. 

For everyone’s protection and to prevent fraud and money laundering, we may check the details of your first order with the fraud prevention agencies and these checks may be repeated with future orders if deemed necessary. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention and law enforcement agencies who may access and use this information

We have taken the time to set out our Privacy Policy to give you peace of mind and assurance that when you contact us or are kind enough to pass over what you believe to be sensitive information of any kind it is handled with care and with your absolute privacy in mind.

Your personal information is held in accordance with International Law but if you have any questions about your privacy with us then please feel free to contact us on sales@brassart.com or call us on +44(0)1384 898839.