Do you only sell Brass looking door and window furniture?
Do you only do door furniture?
Are door handles and knobs un-sprung?
Do you have a sample policy?
- For standard catalogue items and unless specifically agreed otherwise in writing, samples must be paid for at the time of ordering and before despatch. We operate a sale or return policy specifically for samples and subject to them being returned in their original packaging and are undamaged we will refund the full value less carriage costs. In the event of there being damage to the product there will be a further deduction to allow for us to bring the product back to its original condition. The customer will be responsible for returning the goods to us in an appropriate manner and at their cost.
- For non standard products that will require specific patterns and/or manufacture they must be paid for at the time of ordering including carriage and are non returnable.
Unless otherwise agreed in writing; where products are normally supplied in pairs the samples will be supplied in half sets or if they are normally sold individually then the sample will be sold as such.